Privacy Policy

How Vetuco collects, uses, and protects personal information when you use our website and products.

Data Controller

Beijing Guangnian Haian Technology Co., Ltd.

Registered Address

Fengtai District, Beijing, China

Applicable Law

Laws of the People's Republic of China

Last Updated

March 13, 2026

Effective Date

March 13, 2026

Privacy Contact

hello@vetuco.com

Summary

  • We collect account, usage, and support information required to operate the service.
  • We use data to provide the platform, secure accounts, improve product quality, and support billing.
  • We do not sell personal information.

1. Scope

This Privacy Policy applies to Vetuco websites, applications, and related services. It describes what information we process, why we process it, and your available choices.

If you use Vetuco through an organization account, your organization may control parts of your data and settings.

2. Information We Collect

We collect information you provide directly, information generated from service use, and limited technical data required for security and operations.

  • Account data: name, email, organization, authentication identifiers.
  • Operational data: templates, inspection records, issue logs, attachments, and collaboration actions.
  • Billing data: plan information, order status, transaction references from payment providers.
  • Technical data: IP address, device/browser metadata, log events, and diagnostics.

3. How We Use Information

We use information to deliver and maintain services, authenticate users, process billing, prevent abuse, and provide customer support.

We also use aggregated or de-identified information to analyze usage trends and improve reliability, performance, and product features.

4. Sharing and Processors

We share information only when needed to run the service, comply with legal obligations, or protect rights and security.

  • Infrastructure and hosting providers.
  • Authentication, analytics, and payment processors.
  • Paddle (payment processing and related billing operations).
  • Professional advisors and authorities where legally required.

5. Data Retention

We retain personal information for as long as necessary to provide the service and meet legal, security, and accounting obligations.

Retention periods depend on data category, customer contract terms, and applicable law.

6. Security

We apply administrative, technical, and organizational safeguards designed to protect data from unauthorized access, loss, misuse, or disclosure.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of personal information.

You may also request data export and object to certain processing activities, subject to legal limitations.

8. International Transfers

Where cross-border transfers are required, we use contractual and operational safeguards that are appropriate for applicable legal requirements.

9. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be communicated through appropriate channels such as product notices or website updates.